Customer Service
Monday-Friday: 10:30am-3:30pm MST
We’re located in Denver, Colorado
How can I help you?
Boo here! You’ve found the right place. I’m the friendly ghost who looks after all customer service messages for Coven. When you submit this form, your message comes straight to me—no shouting into the void required. Sometimes, your questions are answered in my crystal ball below. I’ll gently organize your request and float it along to the right human so it can be answered with care, clarity, and good boundaries (even ghosts love those). Filling out this form helps us respond thoughtfully and within Coven’s business hours. Thanks for stopping by. I’ve got you from here.
Boo’s Crystal Ball
Welcome to my Crystal Ball—this is where I peer into the mist and answer the most common questions before you even have to ask them. If the Crystal Ball doesn’t reveal what you’re looking for, no worries. You can always leave me a message through the Customer Care Form, and I’ll make sure it finds its way to the right human.
Think of this as the first stop before customer service—and a gentler way to get clarity without summoning anyone directly.
What is Coven?
Coven is a spiritual community offering gatherings, ceremonies, trainings, and experiences rooted in embodiment, ritual, and trauma-informed care. Some offerings are in-person, some are online, and some unfold seasonally.
Think of Coven as a place for intentional connection, learning, and remembering—without pressure to be anything other than human.
Who is Coven for?
Coven is for curious souls, practitioners, seekers, and those simply feeling the call. You don’t need prior experience unless an offering explicitly says so. Beginners and seasoned mystics are equally welcome.
Where is Coven located?
Some Coven offerings are held in person (location details are always shared in advance), while others are available online. Each event or program page will tell you exactly how and where it takes place.
Offerings & Participation
What kinds of offerings does Coven host?
Offerings may include ceremonies, trainings, workshops, retreats, community gatherings, and 1:1 sessions. Availability changes seasonally, and some offerings may be announced before registration opens.
If something says “coming soon,” it truly is—I promise I’ve seen it in the mist.
How do I sign up or register?
Each offering includes its own registration or booking link. Once you complete registration and payment (if applicable), your spot is confirmed unless otherwise stated. Look out for account registration in your email, different than purchasing a course.
Are there prerequisites to attend?
Most offerings are beginner-friendly. If an event, training, or ceremony has prerequisites, they’ll be clearly listed on the event page.
Where can I find dates and schedules?
Dates, times, and duration are always listed on the event or offering page. If something is seasonal or still forming, that will be noted as well.
What should I bring or prepare?
Preparation details—what to bring, how to prepare, and what to expect—are shared after registration or closer to the event date. If you’re unsure, check the event page or ask me through the form.
Are retreats all-inclusive?
Retreat details vary. Lodging, meals, transportation, and schedules are always outlined clearly on the retreat page before registration.
Payments, Refunds & Policies
How does payment work?
Payment is typically required to confirm your spot. Some offerings may include deposits or payment plans, which will be clearly explained at registration.
What is your refund or cancellation policy?
Refund and cancellation policies vary by offering and are outlined on the event page and in Coven’s policies. Not all offerings are refundable, especially once preparation or capacity commitments are involved.
If you’re unsure, I recommend checking before registering—or asking me nicely 👻.
Are deposits refundable?
Unless otherwise stated, deposits are generally non-refundable. Specific terms are always shared before you commit.
Are their payment plans?
Yes, you can use Klarna at check out or reach out to the team for specialized plans.
Safety, Consent & Care
Is Coven trauma-informed?
Yes. Coven centers consent, choice, nervous-system awareness, and clear boundaries. Participation is always voluntary, and you’re encouraged to listen to your own body and limits.
Will I need to sign a waiver or consent form?
Yes, always, yes—especially ceremonies, trainings, or physical practices—require informed consent or waivers. This helps create safety, clarity, and shared understanding for everyone involved.
What if I need accommodations?
Coven aims to be accessible whenever possible. If you need accommodations or additional support, you’re welcome to share that through the Customer Care Form.
Are there age requirements?
Some offerings may be age-restricted. Age requirements are always listed on the event or offering page when applicable.
Community & Connection
What is “The Circle”?
The Circle refers to Coven’s broader community space—where connection, learning, and ongoing engagement happen beyond individual events. Details may evolve over time and are shared as opportunities open.
Do you offer 1:1 sessions or mentorship?
Yes, some offerings include private or small-group support. Availability and booking details are shared on the site when open.
Tech & Support
I can’t find my confirmation or access my content—help!
First, check your email (and spam folder—ghosts hate spam). If something still feels missing, reach out through the Customer Care Form and I’ll help sort it out.
How do I contact support?
You can reach Coven through the Customer Care Form. That message comes straight to me, Boo 👻, and I’ll make sure it lands in the right hands.
Still Wondering?
If the Crystal Ball didn’t reveal what you were looking for, you can always ask. I promise I don’t bite—I just float.
Visit the Customer Care Form and leave your message with me.
I’ve got it from here.
— Boo 👻